Over a 10 day period ending last week we had a particularly nasty problem with the Service Desk Application. As part of troubleshooting I needed to investigate whether there were any SQL server changes or SQL errors, and eventually had to get an urgent temporary restore of our database to test a workaround. I just wanted to say how much I appreciate the SQL Services team’s quick and professional response. Not only did they help quickly with each request, but they went to some trouble to offer advice and suggestions around the problem. Once again the DiData SQL Services team stands out from other service providers in the support they provide, and it’s been a huge help in getting over this particular issue.
Ken Briscoe

Professional Services


Implementing SQL Server or Oracle in the corporate world is not simply a case of accepting the default options while installing the software. While recent versions of SQL Server and Oracle are major improvements on their predecessors with their default install configurations, there are a number of other issues that need consideration well before the time of installing the RDBMS itself.

SQL Services provide consulting services in the following areas:

  • Server sizing - RAM, CPU and Disk storage requirements.
  • Disk sub-systems structure.
  • Concurrency - How many users are likely to access the server and the impact on performance and licensing?
  • Connectivity - How will users connect to the databases, what versions of ODBC, OLEDB, JDBC drivers will be used?
  • Security issues - How will user security be managed internally on LAN/WAN and externally for database access via web servers? What platforms will users be connecting from e.g. Windows 2000, XP, Novell, Unix, Linux?
  • Data replication requires planning up front to select the correct replication model and infrastructure to support it.
  • Data availability/recoverability - How recoverable does the database need to be and how much data can afford to be lost?
  • Support - How will the database servers be managed, and by whom?

SQL Services adopts standard installation and base configuration checklists for each version of SQL Server and Oracle respectively. This ensures the servers and databases have been configured appropriately for the requirements of the business.

To request information on Installations, or any of SQL Services offerings, click here.

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