GOLD TIER SERVER
Tailored for companies that want to outsource full management of their database activities. Gold support offers a comprehensive list of services to support the server. The server may be a production server running mission critical applications and SQL Services acts as the DBA.
SQL Services take responsibility for the following tasks:
- Daily Monitoring of database activity
- Regular database re-indexing
- Regular database consistency checks
- Resolving backup failure issues
- Database instance configuration changes
- Applying database hot fixes, security alerts, patches and service packs
- Escalation of unresolved alerts and errors
- Supporting in-house DBAs in resolving alerts and errors
- Database device/file growth and space allocation
- Rebuilding systems following server crashes
- Restoring user databases in the event of disaster or failure
- Verify backup schedules operational and recovery process valid
- Resolving database integrity issues
- Investigate server side performance issues
- Transaction log management
- Management of tablespaces
- Rebuilding corrupted database indexes
- Reviewing Operating System and RDBMS error logs
- Reviewing RDBMS security requirements, planning/implementing security
- Reviewing DBA support issues with customer IT staff
- Comprehensive DBA report to customer
- Access to the SQL Services Portal for near real time server monitoring
- Maintain sound DBA site documentation
- Liaise with key database users re performance and connectivity issues
- Liaise with network administrators and application providers over ongoing requirements, upgrades and user issues