Managed Services

SILVER TIER SERVICE

Tailored for companies that require assistance with day-to-day database activities but who still like to be “hands-on” with some management. Silver support offers a comprehensive list of services to support the server however certain tasks are delegated to in-house resource. This service level also offers 20 days Gold Service to cover the in-house DBA if they are on annual or sick leave.

SQL Services take responsibility for the following tasks:

  • Daily Monitoring of database activity
  • Regular database re-indexing
  • Regular database consistency checks
  • Restoring production databases
  • Database instance configuration changes
  • Applying database hot fixes, security alerts, patches and service packs
  • Escalation of unresolved alerts and errors
  • Supporting in-house DBA's in resolving alerts and errors
  • 20 day coverage of Gold Service support a year
Which Service Level is right for you?
 
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Gold    Silver    Bronze
 
Silver SLA

 
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